SLA Guarantees, Dedicated Support & Enterprise Scalability
BulkSMSHub provides carrier-grade SLAs, dedicated account management and 24/7 technical support for enterprise customers. Our infrastructure is built to scale from 1,000 to 100 million+ messages per month.
99.95%
Platform Uptime SLA
<1s
OTP Delivery (UAE/IN)
24/7
Technical Support
28 min
Avg Support Response
Platform SLA — What We Guarantee
| SLA Metric | Standard | Professional | Business | Enterprise |
|---|---|---|---|---|
| Platform Uptime | 99.5% | 99.9% | 99.95% | 99.99% custom |
| SMS Delivery Speed | <5s avg | <3s avg | <1.5s avg | <800ms OTP |
| DLR Accuracy | 97%+ | 98.5%+ | 99.5%+ | 99.7%+ |
| API Uptime | 99.5% | 99.9% | 99.95% | 99.99% |
| Support Response | Email 4h | Email 1h | Priority 30min | Dedicated 15min |
| Downtime Credits | 10% credit | 15% credit | 25% credit | Custom SLA |
| Scheduled Maintenance | Announced | 48h notice | 72h notice | Coordinated window |
Dedicated Account Management
Dedicated Account Manager
Named account manager for all Business and Enterprise customers. Direct phone, WhatsApp and email access. Quarterly business reviews.
Technical Solutions Engineer
Dedicated TSE for API integrations, platform onboarding and custom automation setup for Enterprise customers.
Compliance Specialist
Country-specific compliance officer assigned for GCC, India and regulated markets. Manages sender ID, DLT and content pre-approval.
Analytics & Reporting
Custom delivery reports, ROI dashboards and monthly performance reviews. API access to all raw data for self-service BI tools.
Integration Support
Certified integration partners for Salesforce, HubSpot, SAP, Oracle and major ERP/CRM platforms. Custom webhook support.
Priority Routing
Enterprise traffic prioritised on dedicated high-throughput routes. Separate OTP and promotional queues with guaranteed throughput.
24/7 Multi-Channel Support
Support Channels
Support Team Location
Scalability — From Startup to Enterprise
BulkSMSHub's infrastructure processes 5 billion+ messages per month across all customers. Our peak capacity is 100M+ messages per hour across the global network. Enterprise customers are provisioned with dedicated throughput allocation independent of shared platform load.
| Scale | Volume | Throughput | Infrastructure |
|---|---|---|---|
| Startup | Up to 100K/month | Shared pool 10 MPS | Standard API, shared routes |
| Growth | 100K–1M/month | Dedicated 100 MPS | Priority routing, dedicated queue |
| Enterprise | 1M–50M/month | 500+ MPS dedicated | Direct SMSC connections |
| Carrier-Grade | 50M+/month | Custom 1,000+ MPS | Bilateral interconnect, SS7 direct |
MPS = Messages Per Second. Enterprise throughput is guaranteed, not shared. Burst capacity available for flash sale campaigns.
Request Enterprise SLA Consultation
Our enterprise team will build a custom SLA and dedicated infrastructure proposal for your volume and market requirements.